Cape Fear Dahlias - Farm and Store Policies
Return and Online Order/Order Cancelation Policy
We have a 72-hour refund/return policy, which means you have 72 hours after receiving your item to request a refund. Absolutely no refunds for Local Pickup.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any refund request on products received must be submitted via email within 72 hours of delivery.
To start a refund request, you must contact us at capefeardahlias@gmail.com. If your refund request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
If you have a question, concern or would like to submit a refund request on your received product, that must be submitted within 72 hours of package arrival. After the first 72-hour window has passed, no refunds will be granted nor will claims be accepted.
Refund requests regarding viral presence, blind eyes, broken necks, non-viable tubers, etc. will not be accepted after the first 72 hours post-delivery. These issues are beyond our control after packages have left our farm and can/do happen once packages are delivered, received and planted.
We do not offer replacements. If a refund request is accepted and is granted approval within 72 hours of delivery, a refund will be granted to the payment method that was originally used. For your financial security and/or legal reasons, we are not able to change or alter the refund payment method channel.
Due to the nature of the products sold by Cape Fear Dahlias, perishable goods (flowers, tubers, cuttings, plants) are not returnable or exchangeable. All sales are final, no exceptions. We do not honor, allow or accept order cancelation requests. Any claim on products received must be submitted via email within 48 hours of delivery.